Quality management

All the professional staff at the Clinique de Genolier are committed to guaranteeing the quality and security of your care on a daily basis.

In this way, the Clinique de Genolier is dedicated to continuously improving the quality and safety of our patient-centred care, and over the years has developed a genuine culture of quality within the establishment.

To ensure that we offer all our patients high-quality, personalized care, our policy of continually improving the quality and safety of care is defined in the form of a range of objectives:

to develop our global care offering in accordance with our vocation as a private establishment
to inform patients about their state of health and respect their rights
to ensure the quality of nutrition and the alleviation of pain, as well as of overall care
to maintain a dynamic approach to quality and risk management
to develop a culture of safety
to continue the existing evaluation process on into the future and involve the teams in communicating the results and any changes they observe
to actively deploy this policy of continuous improvement in the quality and safety of care in the interests of everyone involved

Thanks to our commitment to the national quality development plan (ANQ), we track various indicators such as:

patient satisfaction
operation reviews
re-hospitalizations
prevention of falls and bedsores
nosocomial infections
the register of orthopaedic implants

“Environmental vigilance” indicators have also been put in place:

materovigilance (swissmedic)
haemovigilance (swissmedic)
pharmacovigilance (swissmedic)
hospital hygiene (according to the applicable French hpci standards)